BürOffice is a process digitalization platform that drastically increases administrative efficiency through intelligent automation, providing significant cost savings.
The effective digitalization of documents and business processes is an essential requirement for modern corporate operations. The BürOffice platform offers a comprehensive solution to this challenge, enabling controlled and efficient management of the entire information flow.
Our system's three integrated subsystems – Input, Process, and Output – ensure that all information reaches the right place, undergoes appropriate processing, and is delivered exactly where needed. Everything happens on a single platform, from the automatic receipt of incoming documents through workflow supervision to the regulated management of outgoing communication.
time savings in administrative processes
faster administration
complete customer view across all channels
Thanks to its modular design, BürOffice can be adapted to suit your company's specific needs and existing systems. Its open architecture ensures long-term sustainability and ongoing development.
Due to the isolated systems used by one of our partners, dissatisfaction and complaints increased among both customers and employees. Colleagues had to enter the same data into different systems, which resulted in a significant number of data entry errors.
With the introduction of BürOffice, everything changed. After the assessment, we transferred the company's processes to a flexible digital platform, eliminating multiple data entry and reducing labor requirements by 56%.
This transformation not only streamlined their work processes, but also eliminated frustration among colleagues.
Another partner of ours, whose team provides customer service to a large number of clients, felt that it had reached its maximum performance, but the workload continued to grow. Management was unable to identify which employees were performing excellently and which ones needed support and further training.
BürOffice's KPI reports accurately showed the performance of each employee. Since everyone trusts BürOffice, a performance-based pay system was also developed based on this.
The team's overall performance increased dramatically, by more than 50%.
At the third company's customer service department, employees worked on two monitors, switching between five applications. They constantly wrote identifiers on Post-it notes and typed them into the next system.
After the introduction of BürOffice, they only had to use one interface and could switch to other systems with a single click, where the data they were looking for opened automatically. The system displayed all customer interactions and related documents in one place.
The time spent on the phone, which used to be 15 minutes, was significantly reduced, typically to around 5 minutes.
This subsystem facilitates the unified processing of physical and electronic incoming documents. It supports the process of scanning, receiving, automatic filing and routing, thus simplifying administration. The system manages e-mails and postal items based on an intelligent rule system and is also connected to Cégkapu. The management of incoming letters can be centralized and the filing of replies can also be automated. The goal is to make all incoming communication available electronically and searchable.
At the core of the platform is the BürOffice Process subsystem, which provides comprehensive document and workflow management, as well as KPI measurement. It supports a multi-DMS environment, digital signatures and authenticated archiving. Adaptive document generation supports multi-channel outputs and external system integration. The workflow engine handles standard and custom processes with dynamic workload management. Physical document management provides barcode-based tracking, and the executive decision support feature provides management with real-time dashboards and KPIs.
This subsystem facilitates the work of administrators in creating, approving, signing and delivering outgoing letters and documents. It supports template-based document creation, sending through various channels (mail, e-mail, Cégkapu, etc.), as well as automatic filing. The system allows simultaneous management of multiple recipients, feedback and registration of deliveries, and retrieval of shipments. As a special function, the management of unsuccessful deliveries is also solved, even by automatic resending.
The document presents the integration capabilities of the application: how it connects to other systems, such as Active Directory or mail servers. It also supports REST, SOAP, SFTP, webservice-based connections. Special attention is paid to the connection to email and postal services, which allows automatic handling of return receipts. Most importantly, the system easily integrates with other business applications to serve as a central platform for managing shipments.
1022 Budapest, Detrekő u. 2/B
Tel.: +36 (1) 382-7800
info@quattrosoft.hu
Lower costs.
Transparent operation.
Excellent CX.